Boutique Hair & Beauty

About

• Complimentary Refreshments, Consultation and One Full Head Colour

• Every colour service requires a skin test at least 48 hours before your appointment if you have not had a colour service with us before.

• £20 Surcharge for extra Thick/Long hair

• Awareness and Fairness No Show Policy

• Awareness

  STYLISTS NO SHOW LOSS – up to £1153 in annual wages

  (No employee can afford to lose this on wages)

  HOURS LOST – 530 hours annually

  (over 10 wasted hours every week)

  No shows leaving our stylist with reduced wages as they work on % commission like the majority of stylists across the world.

  Fairness

  We require a full 24 hours cancellation notice of all appointments so we can try to resell the time

  24 HOURS NOTICE means we must have received notification of cancellation exactly 24 hours or more before your appointment time and We understand life gets in the way sometimes. We are all so busy appointments can slip our mind sometimes so we give you our 2 Step Fairness Policy.

  1st NO SHOW you are charged 50% of your booked appointment value and we let you spend that charge on salon products so you have something to show for your charge. That’s fair right?

  2nd NO SHOW and any next you are charged 50% of the appointment value.

  Fairness Policy

  In return we agree that if we need to change your appointment with less than 24 hours’ notice and your booking has stood for more than 48 hours we will endeavour to offer you another appointment on the same day.

  New Booking Policy

  All new client appointments or appointment longer that 1 hour now require a non-refundable deposit of 50% of the booking value. This will only be refunded if 24 hour cancellation notice is given. The great thing about paying a deposit is you have less to pay on appointment

  Lateness

  If you are late for your appointment the time comes off your appointment and we cannot guarantee you the full service you booked for but we can guarantee your stylist will do everything they can to make you look and feel amazing in the time they have.

  If we are late starting your appointment your service is not affected.

  In our service industry appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromises your experience but adds stress and pressure on your stylist.

  We thank you in advance for your understanding and supporting your stylist and salon team.